SHIPPING POLICY

All items ship worldwide except for the natural wooden products including; Besom Brooms, Wands, Smudge Feather Fans and our Herbal products, including Smudge Wands. These items are available to Australian Residents only due to the nature of the materials. Customs prevents the shipping of such products. Apologies for any inconvenience this may cause. If a customer overseas does purchase one of these items we will issue them with a full refund.

All items ship from Melbourne, Australia.
 

Shipping Costs (AUD):
 

Domestic Shipping (Australia Wide): Standard 
0g - 100g: $3.00 

100g - 200g: $8.00
200g - 
1kg: $10.00
1kg - 3kg: $15.00

3kg + : $18.00

 

Domestic Shipping (Australia Wide): Express
0g - 500g: $12.00
500g - 1kg: $15.00

1kg - 3kg: $20.00

3kg - 5kg :$25.00


International Shipping: Standard
New Zealand
0g - 200g: $3.00

200g - 500g: $20.00

1kg + : $27.00

USA/CAN

0g - 100g: $5.00
100g - 500g: $25.00
500g - 1kg: $40.00
1kg+: $65.00

Witchin' Wares doesn't take responsibility for lost packages, however we will follow up with Australia Post should this occur.

*Please note - All items will be shipped via Australia Post or Australia Post Express. 

PROCESSING TIME:


Please allow 3-5 business days processing time for your order to be packed and shipped. Estimated delivery times:
3 - 5 business days Australia
5 -10 business days New Zealand

7 -14 business days USA + CAN 

We do our best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on your location and postage provider. 

RETURn and refund POLICY

We DO NOT accept returns, refunds or exchanges based on change of mind so please think carefully before ordering.

We DO NOT accept order cancellations, once an order is placed, it is final. Please feel free to contact us with any concerns you may have regarding your order as soon as possible. If an international customer has purchased goods that customs prohibits shipping, then a full refund will be issued in this case. 

If your item arrives damaged or defective*, please contact us within 48 hours of delivery and ship items back within 5 days of delivery. We will arrange a replacement of the same item or to the same value of the item. If this isn’t possible we will arrange a full refund (less shipping).
 

Buyers are responsible for return shipping costs.

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.

*Damaged and defective items are determined at our discretion and we will require photo evidence to complete the refund or replacement process.